Terms of Service

Please read these Terms of Service carefully before using the website pizzalucenow.click or any services offered by Pizza Luce. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website located at pizzalucenow.click (the "Website"). This Agreement governs your access to and use of our Website, mobile platforms, online ordering systems, in-store services, and all related services (collectively, the "Services").

By accessing the Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise utilizing any portion of our Services, you expressly acknowledge and agree to these Terms. This acceptance is effective as of the date you first access or use our Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

These Terms are governed by the laws of the United States and applicable state laws. Users located in California may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Our business practices are also subject to the Federal Trade Commission Act (FTC Act), which governs fair and honest business conduct at the federal level.

2. Description of Services

Pizza Luce is a food service establishment operating within the United States. Through the Website pizzalucenow.click, we offer customers access to the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website or affiliated third-party platforms.
• Menu Information: We provide detailed descriptions, pricing, and availability information for our food and beverage offerings.
• Catering Services: Customers may inquire about and arrange catering services for events, corporate gatherings, or private functions.
• Promotional Offers: We may offer coupons, discount codes, loyalty programs, and special promotions from time to time.
• Customer Account Management: Registered users may create and manage personal accounts to track order history, save preferences, and manage payment methods.
• Customer Support: We provide customer assistance via email and other available communication channels.
• Newsletter and Communications: With your consent, we may send marketing emails and notifications about new products, promotions, and company news.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice, though we will make reasonable efforts to inform users of significant changes. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services.

Our Services are intended for personal, non-commercial use unless otherwise agreed in writing. Commercial use of our platform or content without our explicit written consent is strictly prohibited.

3. User Eligibility and Account Obligations

To use certain features of our Services, including online ordering and account creation, you must meet the following eligibility requirements:

• You must be at least 18 years of age, or the age of majority in your state or jurisdiction, whichever is higher.
• You must provide accurate, current, and complete information during the registration and ordering process.
• You must maintain the security and confidentiality of your account credentials, including usernames and passwords.
• You must promptly update your account information if any details change to ensure accuracy.
• You are solely responsible for all activities conducted under your account, whether or not authorized by you.

If you believe your account has been compromised or accessed without authorization, you must notify us immediately at [email protected]. We are not responsible for any loss or damage resulting from unauthorized account access caused by your failure to protect your credentials.

3.1 Account Termination by User

You may close your account at any time by contacting us directly. Upon account closure, your personal data will be handled in accordance with our Privacy Policy. Note that certain transaction records may be retained as required by law.

4. Prohibited Activities

By using our Website and Services, you agree not to engage in any of the following prohibited activities. Violations may result in immediate account suspension or termination, and may expose you to civil or criminal liability under applicable laws.

We reserve the right, at our sole discretion, to investigate and take appropriate legal action against any person who violates these prohibitions, including reporting such activities to law enforcement authorities.

5. Intellectual Property Rights

All content available on the Website pizzalucenow.click, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, menu designs, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected under applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C.), the Lanham Act (15 U.S.C.), and related federal and state statutes.

5.1 Trademarks

The name "Pizza Luce," our logo, slogans, and any other brand identifiers displayed on the Website are trademarks or service marks of Pizza Luce. Unauthorized use of these marks is strictly prohibited and may constitute trademark infringement under federal law.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or publicly display our content without prior written permission.
• Modify, create derivative works from, or reverse engineer any portion of the Website or its content.
• Use any data mining, robots, or similar data gathering or extraction tools.
• Commercially exploit any content, products, or services without our express written consent.

5.3 User-Submitted Content

If you submit reviews, feedback, photos, or other content to our Website or affiliated platforms, you grant Pizza Luce a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media format worldwide. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe any third-party intellectual property rights.

6. Payment Terms and Order Policies

When placing an order through our Website or affiliated ordering platforms, the following payment terms and order policies apply:

6.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, and service charges will be calculated and disclosed at checkout before you complete your purchase. We make reasonable efforts to ensure pricing accuracy, but in the event of an error, we reserve the right to cancel or adjust orders accordingly.

6.2 Payment Methods

We accept major credit and debit cards, and any other payment methods expressly listed on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information provided is accurate.

6.3 Order Confirmation

An order is not confirmed until you receive a written confirmation via email or on-screen notification. We reserve the right to refuse or cancel any order at our sole discretion, including for reasons such as product unavailability, errors in pricing or descriptions, or suspected fraudulent activity.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or dispatched. However, if there is a legitimate issue with your order — such as missing items, incorrect orders, or food quality concerns — please contact us promptly at [email protected]. Refunds and credits will be issued at our sole discretion on a case-by-case basis.

6.5 Delivery Terms

Delivery availability, times, and fees vary by location and are subject to change. We are not responsible for delays caused by factors beyond our reasonable control, including but not limited to weather, traffic, or third-party delivery partner issues.

7. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY PIZZA LUCE ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, OR ALLERGEN DISCLOSURES ON THE WEBSITE.
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

7.1 Food Allergy Disclaimer

While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that any menu item is completely free from allergens due to the nature of food preparation environments. Customers with severe food allergies or dietary restrictions should contact us directly before placing an order and are encouraged to exercise caution. Pizza Luce is not liable for allergic reactions resulting from consumption of our products.

7.2 Third-Party Links

Our Website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party websites. Your use of third-party sites is governed by their respective terms and conditions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL DATA STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH OUR WEBSITE BY THIRD PARTIES;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, subsidiaries, parent companies, officers, directors, employees, contractors, agents, licensors, and successors (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your access to or use of our Website or Services;
• Your breach or alleged breach of these Terms of Service;
• Any content or materials you submit, post, or transmit through our Website;
• Your violation of any applicable law, regulation, or third-party rights;
• Your negligence, willful misconduct, or fraudulent activity;
• Any misrepresentation made by you in connection with our Services.

We reserve the right to assume exclusive control over the defense and settlement of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with us in the defense of any such claim. You shall not settle any matter subject to indemnification without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to them or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce is registered and operates, without regard to its conflict of law principles.

Federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45), apply to our business practices. Customers located in California may also have rights under the California Consumer Privacy Act (CCPA, Cal. Civ. Code § 1798.100 et seq.) and the California Privacy Rights Act (CPRA), which provide specific rights regarding the collection, use, and sale of personal information.

You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Pizza Luce in good faith to attempt to resolve the dispute informally. Please email us at [email protected] with a description of the dispute and your desired resolution. We will make reasonable efforts to respond within thirty (30) calendar days. If the dispute is not resolved within sixty (60) days of your initial notice, either party may proceed with formal dispute resolution.

11.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES.

The arbitration shall be conducted in the English language. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration shall be borne as provided by the AAA rules, except that each party shall bear its own attorneys' fees unless the arbitrator determines that a party's claim or defense was frivolous.

11.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, including unauthorized use of intellectual property or breach of confidentiality obligations. Nothing in this section shall limit the right of either party to seek relief in small claims court for disputes within that court's jurisdiction.

12. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services. We reserve the right to suspend or terminate your access to our Services at any time, with or without cause or notice, including but not limited to the following circumstances:

• Violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Requests by law enforcement or government authorities;
• Unforeseeable technical or security issues;
• Discontinuation of our Services or any part thereof.

Upon termination, your right to access and use the Services shall immediately cease. Provisions that by their nature should survive termination shall survive, including but not limited to Sections 5 (Intellectual Property), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 10 (Governing Law), and 11 (Dispute Resolution).

You may also terminate your use of our Services at any time by ceasing access to the Website and, if applicable, requesting account deletion by contacting us at [email protected].

13. Changes to Terms of Service

Pizza Luce reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. In some cases, we may provide additional notice through email (if you have provided your email address) or by displaying a prominent notice on the Website.

Your continued use of the Website or any of our Services following the posting of revised Terms constitutes your acceptance of and agreement to be bound by such changes. If you do not agree with the updated Terms, you must immediately discontinue your use of our Services and, if applicable, close your account.

We encourage you to periodically review these Terms to stay informed about your rights and obligations. The most current version of these Terms will always be accessible at pizzalucenow.click.

14. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable laws, including the FTC Act and, where applicable, the CCPA/CPRA. By using our Services, you consent to the data practices described in our Privacy Policy.

California residents have specific rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. To exercise these rights, please contact us using the information in Section 17 below.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that a court or arbitrator shall have authority to reform any provision to the extent necessary to give effect to the parties' intent as closely as possible to the original provision. The failure of either party to enforce any right or provision under these Terms shall not be construed as a waiver of that party's rights to enforce such right or provision in the future.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of our Services and supersede all prior and contemporaneous understandings, representations, warranties, and agreements, whether oral or written, relating to the subject matter herein.

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Pizza Luce. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default, or a waiver of the provision itself. The failure of Pizza Luce to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

Section headings in these Terms are for convenience only and have no legal or contractual effect. These Terms may not be assigned, transferred, or sublicensed by you without our prior written consent. We may assign these Terms in their entirety to any affiliate, successor, or acquirer without restriction.

17. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services in general, please do not hesitate to contact us using the following information:

We will make every reasonable effort to respond to your inquiry within five (5) to ten (10) business days of receipt. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us immediately via email and mark your subject line as "URGENT."

For legal notices required under these Terms, please submit all formal legal correspondence in writing to the email address provided above, with the subject line "Legal Notice — Terms of Service." Legal notices sent via other channels may not be considered formally received.